Description
In this assessment, you will build on the policy proposal work you completed in Assessment 2.
PREPARATION
The policy proposal you developed was well received by senior leadership. As a result, they have asked you to put together a presentation for one of the stakeholder groups that you identified in your proposal.
Your deliverable for this assessment is a slide deck to support your presentation. You may use Microsoft PowerPoint or any other suitable presentation software. Please use the notes section of each slide to develop your talking points and reference your sources, as appropriate.
If you choose to use PowerPoint and need help designing your presentation, a link to Microsoft tutorials is provided in the Supplemental Resources. An additional PowerPoint guide is linked in the Resources.
The design and organization of your presentation will determine how many slides you need. However, in this instance, senior leaders have suggested that 8–12 slides is a reasonable expectation for this presentation.
PRESENTATION REQUIREMENTS
Note: The tasks outlined below correspond to grading criteria in the scoring guide.
In your presentation, in an order that makes sense for your presentation, senior leaders have asked that you:
- Interpret for stakeholders the relevant benchmark metrics that illustrate the need for a change in organizational policy and practice.
- Provide a brief review of the metrics you are trying to improve for this stakeholder group, based on the dashboard benchmark evaluation you completed in Assessment 1.
- Be sure to interpret the dashboard metrics in a way that is understandable and meaningful to the stakeholder group to which you are presenting.
- Explain your proposed change in policy and practice guidelines and how it relates to applicable local, state, or federal health care laws or policies.
- What specific changes are you proposing?
- How will these changes help drive performance improvement?
- Why are policy and practice guidelines important, from an organizational standpoint?
- What is the overall goal of the proposed policy or practice guidelines?
- Explain how your proposed change in policy or practice guidelines will affect the tasks and responsibilities of the stakeholder group to which you are presenting.
- How might your proposal change what tasks the stakeholder group performs or how they currently perform them?
- How might your proposal affect the stakeholder group’s workload?
- How might your proposal alter the responsibilities of the stakeholder group?
- How might your proposal improve working conditions for the stakeholder group?
- Explain how your proposed change in policy or practice guidelines will improve the quality of work and outcomes for the stakeholder group to which you are presenting.
- How will your proposed changes improve the group’s quality of work?
- How will your proposed change improve outcomes for the group?
- How will these improvements enable the stakeholder group to be more successful?
- Explain your strategies for collaborating with the stakeholder group to implement your proposed change in policy or practice guidelines.
- What role will the stakeholder group play in implementing your proposal?
- How could the stakeholder group collaborate with you and others during the implementation of your proposal?
- Why is the stakeholder group’s collaboration important to successful implementation of your proposal?
- Design your presentation to be persuasive and effective in communicating with the stakeholder group.
- Is your presentation logically organized, clear, and professional?
PRESENTATION DESIGN
Being able to effectively address any audience is a necessary leadership skill. Remember that you are the speaker, not a projectionist. Your purpose is not to present a slide show. Your audience is there to listen to what you have to say, not read your slides—or worse, listen to you read them. Design your presentation slides to compliment and reinforce your message and engage your listeners.
The following tips will help you create presentation slides that work to your advantage:
- Focus on the content of your presentation and the development of your main points. Remember that your purpose is to deliver a message on ethics that is clear, well organized, and engaging.
- Consider your intended audience and how best to communicate effectively with them.
- Create slides that support your presentation. They should not be your presentation.
- Use a professional presentation template, or one used in your organization.
- Ensure that your slide background provides sufficient visual contrast for your text and graphics.
- Avoid filling your slides with text. Use speaker notes to record the details you want to communicate to your audience.
- Be judicious in your use of bulleted lists. Consider a separate slide for each point.
- Use images and graphics, when appropriate, to illustrate information and make your points. Presentation slides are a visual medium. Images are more effective than text at capturing viewers’ attention.
- Avoid using images that are simply decorative. They can be a visual distraction and do not contribute to your message.
- Avoid using flashy slide transitions and animations. They can be both distracting and annoying. Keep your slide transitions consistent throughout the presentation.
- Add a slide to the end of your presentation to prompt questions from the audience.
AUDIO RECORDING
As a health care administrator, you are expected to connect with your peers to address and solve health care issues. For this assessment, submit your presentation with recorded audio of you presenting your PowerPoint to key stakeholders in your audience.
Running head: POLICY CHANGE
1
Policy Change
Samantha Mills
Capella University
NHS-FP6004
05/14/2019
POLICY CHANGE
2
Policy Change
Importance of Benchmarking
It’s always good for any health organization to conduct benchmarking to ensure efficiency
in a health organization. That will help the hospital to keep records of the organization.
Benchmarking will help to improve health organizations to provide better services to the patients
and those who are in need. The importance of benchmarking is to help compare the performance
of both the internal and external sectors. This will help to improve the managers to have
improvements in their various departments hence the members can work effectively and improve
on places of work. This benchmark was conducted both internally and externally. Therefore, this
will help to collect data to help in comparing with other hospitals. Benchmarking will help the
organization to adopt new things other organizations are embracing. Therefore, our organization
through benchmarking will help to align our employees, resources and our internal systems to meet
our main objectives. So, by creating the dashboard one can track the metrics and make proper
adjustments.
The main reason for creating a benchmark policy is to improve the services of the metrics
that are discovered. Hence the Mercy Medical Center needed to change its metric on hospital
incidents. This metric helps in measuring the quality of services of the patients is monitored and
taken care. All patients don’t get infections, bed sores and reacting to transfusions. Therefore, this
type of metric helps in monitoring and keeping track data of various patients. Hence helps in
improving service delivery. Also, benchmarking will help the hospital to decrease the chances of
readmission. For example, in 2015 there was a high number of patients who were readmitted
because they didn’t receive better medication and proper checkup was done before discharge.
Therefore, the rate had increased by 2% from the previous year. Heart failure and diabetes had the
POLICY CHANGE
3
highest number of readmission cases making up to an average of 28 %. Therefore, nurses and
doctor were supposed to conduct a proper checkup before discharging patients because other
diseases may crop up. The only patient condition that was meeting both the federal and local
readmission rate was pneumonia with a rate of 30% in 2015 (Ghazisaeidi, 2015).
Through the formation of the performance dashboard, our organization will keep track of
important matters that are affecting the healthcare center. This approach will help the organization
to compete locally and nationally. The dashboard will help the company to improve its service and
compete with others internationally. Dashboards play significant roles in organizations. Such roles
are increasing one’s awareness of the variables about the treatment of patients. When variables are
not set in the database one may lose track because of the number of patients that the hospital serves.
Another reason is that it will reduce variations in that all patients in the facility are able to receive
proper care and able to standardize all the values across the facility. Similarly, they will be able to
identify the trends and patterns in that when data is kept in a central place the organization can
easily interconnect with other departments. Also, the metric will realize the members who are
working and those not doing so hence ensuring accuracy in the company. Therefore, by creating
the dashboard system, we can easily get reliable data which help the managers to achieve their
goals (Jiménez-López et al., 2016).
This will greatly improve on the services and achieve its main goal. Changes must be done
in order to rectify the previous mistake that was done to ensure system delivery. Therefore, better
adjustments must be done in the system to correct the mistakes. Hence the company managers try
to make changes that happened previously and improve their services. Performance of the hospital
was to be achieved through standardization and equality. Therefore, patient care should be the
same across the facility for all the patients to enjoy. Hence by not making any changes in the
POLICY CHANGE
4
system is going to delay the system delivery of the hospital because they will not have patients to
attend to. This paper is going to analyze benchmarking strategies and the various ways of keeping
track of different metrics in the hospital. Also, it discusses the various ways to resolve the detected
underperformance benchmarks.
Benchmarking challenges
Metrics are expected in any organization during the benchmark process. To ensure the
process is well set you must ensure to identify the problem before working finding a solution. The
main problems that happen in a healthcare organization are age, cultural diversity and lack of
proper documentation. Therefore, once the problems have been identified proper solutions have to
be set in the facility. In order to improve the health challenges, you have to have resources. Lack
of resources is the main factor as to why metrics can’t be improved. This includes insufficient or
poor trained staff or lack of trained staff makes health facilities poor. Also, delay of results from
labs and absence of doctors during nights and weekends. Another challenge that occurs at eagle
creek hospital is lack of funds. This limits their mode of working because they have to pay for
licenses and private payers to discharge patients.
Therefore, for the readmission errors to be minimized in Mercy Medical Center it is necessary
for the hospital to employ qualified health personnel and train them in all changes in health status.
Also, the hospital should enroll in regulatory incentives that aim to minimize hospital admissions
by redefining many of its rules that may be contributing to readmission errors.
Ethical, Evidence-Based Strategies
In order to improve the performance in a health organization, cultural diversity and age
must improve so as to have better services in hospitals. Hence cultural diversity happens to be the
most primary factor that must be implemented in any organization. Therefore, in order to improve
POLICY CHANGE
5
the healthcare services of the facility, we must find amicable solutions to ethical values. For
instance, the Mercy Medical Center facility should improve its efforts on supporting nurse ethics.
Such efforts would help the nurses to follow the rules and regulations of the nurse code of ethics.
Hospitals should incorporate behavior as the first thing before being employed. Similarly, a unit
based on ethics is to be included in that, nurses should at least learn the importance of being ethical.
To achieve this, the hospital should employ mentors who could help in teaching their colleagues
on the importance of ethics (Dowding et al., 2015).
Ethical strategies will help the health organization to find good solutions that will help the
organization to grow. Hence the staff employed must have good skills in handling patients.
Therefore, a plan must be set which will ensure the services have improved despite any cultural
diversity. Equally, cultural competence must be addressed to improve the ethical goals.
Environmental Strategies to Improve Health Sector
The facility should incorporate the environmental factors that will help the hospital to offer
better services to the community. Mercy Medical Center’s main goal is to offer safety and quality
services to its patients. Environmental factors should also be considered to improve their health.
For example, when the environment gets limited access to clean water and sanitation, it increases
the chances of having patients with waterborne diseases such as diarrhea. This problem hinders
the hospital services and hence endangering the patients. In such a case, the hospital, community
and the hospital should find a solution to the problem.
Managers, nurses, doctors, and the government should be all included in implementing the
policies to improve the health sector activities. By this approach, every sector is supposed to
contribute in various ways to improve the health services in Mercy Medical Center. Thus, Mercy
Medical Center has greatly incorporated with other local hospitals and local governments, so they
POLICY CHANGE
6
have shared the responsibility to achieve goals as far as health issues are concerned. The local
governments are in charge of funding initiates that have been started by the hospital so as to help
patients from the surrounding. The local government should aid and provide that will help patients
to get better medical services (Shamian, Kerr, Laschinger, & Thomson, 2016). After all those
bodies working together they can achieve goals concerning the health sector. Also, to achieve
better goals, other hospitals should be included during the benchmarking process.
Conclusion
In conclusion, benchmarking is a critical thing to conduct. It needs a lot of attention and
time. Benchmarking at Mercy Medical Center has ensured that health standard has improved over
time. Therefore, doing it will ensure that all services in Mercy Medical Center have greatly
improved. Although the hospital has been performing well, the changes must be done and
incorporated according to the benchmarked experiences. So, by eliminating the failures and errors,
the facility can achieve its targeted goal and objectives.
POLICY CHANGE
7
References
Dowding, D., Randell, R., Gardner, P., Fitzpatrick, G., Dykes, P., Favela, J., … & Currie, L.
(2015). Dashboards for improving patient care: review of the literature. International
journal of medical informatics, 84(2), 87-100.
Ghazisaeidi, M., Safdari, R., Torabi, M., Mirzaee, M., Farzi, J., & Goodini, A. (2015).
Development of performance dashboards in healthcare sector: key practical issues. Acta
Informatica Medica, 23(5), 317.
Shamian, J., Kerr, M. S., Laschinger, H. K. S., & Thomson, D. (2016). A hospital-level analysis
of the work environment and workforce health indicators for registered nurses in
Ontario’s acute-care hospitals. Canadian Journal of Nursing Research Archive, 33(4).
Overview:
Prepare a presentation of the policy proposal you developed in Assessment 2 for one of the
stakeholder groups identified in your proposal. Inform the group about the future of
organizational policy and practices, the current performance shortfalls, and the rationale for why
the new policy and practices are needed. In addition, explain how the group will benefit from this
change in order to obtain their buy in and support.
Note: Each assessment in this course builds on the work you completed in the previous
assessment. Therefore, you must complete the assessments in this course in the order in which
they are presented.
An important aspect of change leadership is the ability to address diverse groups of stakeholders
and create buy in and support for your ideas and proposals for change. This assessment provides
you with an opportunity to demonstrate and hone these skills.
By successfully completing this assessment, you will demonstrate your proficiency in the following
course competencies and assessment criteria:
•
•
•
•
•
Competency 1: Analyze the effects of health care policies, laws, and regulations on organizations,
interprofessional teams, and personal practice.
• Explain how a proposed change in institutional policy or practice guidelines
related to an existing health care policy or law would affect a stakeholder
group.
Competency 3: Lead the development and implementation of ethical and culturally sensitive
policies that improve health outcomes for individuals, organizations, and populations.
• Propose an institutional policy or practice guidelines related to an existing
local, state, or federal health care policy or law.
• Explain how proposed change in policy or practice guidelines would
improve the quality of work and outcomes for a particular stakeholder
group.
Competency 4: Evaluate relevant indicators of performance, such as benchmarks, research, and
best practices, for health care policies and law for patients, organizations, and populations.
• Interpret for stakeholders the relevant benchmark metrics that illustrate the
need for a policy or practice guidelines.
Competency 5: Develop strategies to work collaboratively with policy makers, stakeholders, and
colleagues to address environmental (governmental and regulatory) forces.
• Propose strategies for collaborating with a stakeholder group to implement
and apply proposed institutional policy or practice guidelines related to a
local, state, or federal health care policy or law.
Competency 6: Apply various methods of communicating with policy makers, stakeholders,
colleagues, and patients to ensure that communication in a given situation is professional, clear,
efficient, and effective.
• Apply persuasive and effective communication strategies when presenting
to a group of stakeholders.
Questions to Consider
As you prepare to complete this assessment, you may want to think about other related issues
to deepen your understanding or broaden your viewpoint. You are encouraged to consider the
questions below and discuss them with a fellow learner, a work associate, an interested friend,
or a member of your professional community. Note that these questions are for your own
development and exploration and do not need to be completed or submitted as part of your
assessment.
•
•
How would you ensure that a policy proposal you are presenting to stakeholders is effective for
obtaining their support?
What strategic planning model would you adopt for setting compliance, quality improvement, and
implementation goals for your proposed policy?
4/26/2019
Policy Proposal Presentation Scoring Guide
Policy Proposal Presentation Scoring Guide
CRITERIA
NON-PERFORMANCE
BASIC
PROFICIENT
DISTINGUISHED
Interpret for
stakeholders the
relevant benchmark
metrics that
illustrate the need
for a policy or
practice guidelines.
Does not interpret
for stakeholders
the relevant
benchmark
metrics that
illustrate the need
for a policy or
practice
guidelines.
Interprets the
relevant benchmark
metrics for
stakeholders, but
lacks clarity,
meaning, or some of
the information
needed to illustrate
the need for a policy
or practice
guidelines.
Interprets for
stakeholders the
relevant
benchmark metrics
that illustrate the
need for a policy
or practice
guidelines.
Interprets for stakeholders the
relevant benchmark metrics
that illustrate the need for a
policy or practice guidelines,
including details or
perspectives that will be
especially relevant for the
specific stakeholder group.
Propose an
institutional policy
or practice
guidelines related to
an existing local,
state, or federal
health care policy or
law.
Does not propose
an institutional
policy or practice
guidelines related
to an existing
local, state, or
federal health care
policy or law.
Proposes an
institutional policy or
practice guidelines,
but proposal lacks
needed clarity about
its scope or goals.
Proposes an
institutional policy
or practice
guidelines related
to an existing
local, state, or
federal health care
policy or law.
Proposes an institutional policy
or practice guidelines related
to an existing local, state, or
federal health care policy or
law, and identifies
assumptions on which the
proposal is based.
Explain how a
proposed change in
institutional policy
or practice
guidelines related to
an existing health
care policy or law
would affect a
stakeholder group.
Does not explain
how a proposed
change in
institutional policy
or practice
guidelines related
to an existing
health care policy
or law would affect
a stakeholder
group.
Provides an
inaccurate or
superficial
explanation of how a
proposed change in
institutional policy or
practice guidelines
related to an existing
health care policy or
law would affect a
stakeholder group.
Explains how a
proposed change
in institutional
policy or practice
guidelines related
to an existing
health care policy
or law would affect
a stakeholder
group.
Explains how a proposed
change in institutional policy or
practice guidelines related to
an existing health care policy
or law would affect a
stakeholder group, and
identifies knowledge gaps,
unknowns, missing
information, unanswered
questions, or areas of
uncertainty (where further
information could improve the
analysis).
Explain how a
proposed change in
policy or practice
guidelines would
improve the quality
of work and
outcomes for a
particular
stakeholder group.
Does not explain
how proposed
changes in policy
or practice
guidelines would
improve the
quality of work
and outcomes for
a particular
stakeholder group.
Attempts to explain
how proposed
changes in policy or
practice guidelines
would improve the
quality of work and
outcomes for a
particular
stakeholder group,
but the argument is
weak or lacks
relevance for the
stakeholder group.
Explains how a
proposed change
in policy or
practice guidelines
would improve the
quality of work and
outcomes for a
particular
stakeholder group.
Explains how proposed
changes in policy or practice
guidelines would improve the
quality of work and outcomes
for a particular stakeholder
group, and impartially
considers and addresses
conflicting data or
perspectives.
https://courserooma.capella.edu/bbcswebdav/institution/NHS-FP/NHS-FP6004/190100/Scoring_Guides/a03_scoring_guide.html
1/2
4/26/2019
Policy Proposal Presentation Scoring Guide
CRITERIA
NON-PERFORMANCE
BASIC
PROFICIENT
DISTINGUISHED
Propose strategies
for collaborating
with a stakeholder
group to implement
and apply proposed
changes in
institutional policy
or practice
guidelines related to
a local, state, or
federal health care
policy or law.
Does not propose
strategies for
collaborating with
a stakeholder
group to
implement and
apply proposed
changes in
institutional policy
or practice related
to a local, state, or
federal health care
policy or law.
Proposes strategies
to implement and
apply proposed
changes, but
strategies are weak
or lack insight into
the position and
perspectives of the
stakeholder group.
Proposes
strategies for
collaborating with
a stakeholder
group to
implement and
apply proposed
changes in
institutional policy
or practice
guidelines related
to a local, state, or
federal health care
policy or law.
Proposes strategies for
collaborating with a
stakeholder group to
implement and apply proposed
changes in institutional policy
or practice related to a local,
state, or federal health care
policy or law. Shows insight to
stakeholder perspectives by
addressing possible
objections.
Apply persuasive
and effective
communication
strategies when
presenting to a
group of
stakeholders.
Does not apply
persuasive and
effective
communication
strategies when
presenting to a
group of
stakeholders.
Includes some
persuasive elements
in presentation, but
some elements of
tone or style are
inappropriate for the
stakeholder group,
or errors detract
from the quality of
the presentation.
Applies persuasive
and effective
communication
strategies when
presenting to a
group of
stakeholders.
Applies persuasive and
effective communication
strategies when presenting to
a group of stakeholders, and
includes details that
demonstrate attention to the
interests and concerns of the
stakeholder audience.
https://courserooma.capella.edu/bbcswebdav/institution/NHS-FP/NHS-FP6004/190100/Scoring_Guides/a03_scoring_guide.html
2/2
Purchase answer to see full
attachment
1
Policy Change
Samantha Mills
Capella University
NHS-FP6004
05/14/2019
POLICY CHANGE
2
Policy Change
Importance of Benchmarking
It’s always good for any health organization to conduct benchmarking to ensure efficiency
in a health organization. That will help the hospital to keep records of the organization.
Benchmarking will help to improve health organizations to provide better services to the patients
and those who are in need. The importance of benchmarking is to help compare the performance
of both the internal and external sectors. This will help to improve the managers to have
improvements in their various departments hence the members can work effectively and improve
on places of work. This benchmark was conducted both internally and externally. Therefore, this
will help to collect data to help in comparing with other hospitals. Benchmarking will help the
organization to adopt new things other organizations are embracing. Therefore, our organization
through benchmarking will help to align our employees, resources and our internal systems to meet
our main objectives. So, by creating the dashboard one can track the metrics and make proper
adjustments.
The main reason for creating a benchmark policy is to improve the services of the metrics
that are discovered. Hence the Mercy Medical Center needed to change its metric on hospital
incidents. This metric helps in measuring the quality of services of the patients is monitored and
taken care. All patients don’t get infections, bed sores and reacting to transfusions. Therefore, this
type of metric helps in monitoring and keeping track data of various patients. Hence helps in
improving service delivery. Also, benchmarking will help the hospital to decrease the chances of
readmission. For example, in 2015 there was a high number of patients who were readmitted
because they didn’t receive better medication and proper checkup was done before discharge.
Therefore, the rate had increased by 2% from the previous year. Heart failure and diabetes had the
POLICY CHANGE
3
highest number of readmission cases making up to an average of 28 %. Therefore, nurses and
doctor were supposed to conduct a proper checkup before discharging patients because other
diseases may crop up. The only patient condition that was meeting both the federal and local
readmission rate was pneumonia with a rate of 30% in 2015 (Ghazisaeidi, 2015).
Through the formation of the performance dashboard, our organization will keep track of
important matters that are affecting the healthcare center. This approach will help the organization
to compete locally and nationally. The dashboard will help the company to improve its service and
compete with others internationally. Dashboards play significant roles in organizations. Such roles
are increasing one’s awareness of the variables about the treatment of patients. When variables are
not set in the database one may lose track because of the number of patients that the hospital serves.
Another reason is that it will reduce variations in that all patients in the facility are able to receive
proper care and able to standardize all the values across the facility. Similarly, they will be able to
identify the trends and patterns in that when data is kept in a central place the organization can
easily interconnect with other departments. Also, the metric will realize the members who are
working and those not doing so hence ensuring accuracy in the company. Therefore, by creating
the dashboard system, we can easily get reliable data which help the managers to achieve their
goals (Jiménez-López et al., 2016).
This will greatly improve on the services and achieve its main goal. Changes must be done
in order to rectify the previous mistake that was done to ensure system delivery. Therefore, better
adjustments must be done in the system to correct the mistakes. Hence the company managers try
to make changes that happened previously and improve their services. Performance of the hospital
was to be achieved through standardization and equality. Therefore, patient care should be the
same across the facility for all the patients to enjoy. Hence by not making any changes in the
POLICY CHANGE
4
system is going to delay the system delivery of the hospital because they will not have patients to
attend to. This paper is going to analyze benchmarking strategies and the various ways of keeping
track of different metrics in the hospital. Also, it discusses the various ways to resolve the detected
underperformance benchmarks.
Benchmarking challenges
Metrics are expected in any organization during the benchmark process. To ensure the
process is well set you must ensure to identify the problem before working finding a solution. The
main problems that happen in a healthcare organization are age, cultural diversity and lack of
proper documentation. Therefore, once the problems have been identified proper solutions have to
be set in the facility. In order to improve the health challenges, you have to have resources. Lack
of resources is the main factor as to why metrics can’t be improved. This includes insufficient or
poor trained staff or lack of trained staff makes health facilities poor. Also, delay of results from
labs and absence of doctors during nights and weekends. Another challenge that occurs at eagle
creek hospital is lack of funds. This limits their mode of working because they have to pay for
licenses and private payers to discharge patients.
Therefore, for the readmission errors to be minimized in Mercy Medical Center it is necessary
for the hospital to employ qualified health personnel and train them in all changes in health status.
Also, the hospital should enroll in regulatory incentives that aim to minimize hospital admissions
by redefining many of its rules that may be contributing to readmission errors.
Ethical, Evidence-Based Strategies
In order to improve the performance in a health organization, cultural diversity and age
must improve so as to have better services in hospitals. Hence cultural diversity happens to be the
most primary factor that must be implemented in any organization. Therefore, in order to improve
POLICY CHANGE
5
the healthcare services of the facility, we must find amicable solutions to ethical values. For
instance, the Mercy Medical Center facility should improve its efforts on supporting nurse ethics.
Such efforts would help the nurses to follow the rules and regulations of the nurse code of ethics.
Hospitals should incorporate behavior as the first thing before being employed. Similarly, a unit
based on ethics is to be included in that, nurses should at least learn the importance of being ethical.
To achieve this, the hospital should employ mentors who could help in teaching their colleagues
on the importance of ethics (Dowding et al., 2015).
Ethical strategies will help the health organization to find good solutions that will help the
organization to grow. Hence the staff employed must have good skills in handling patients.
Therefore, a plan must be set which will ensure the services have improved despite any cultural
diversity. Equally, cultural competence must be addressed to improve the ethical goals.
Environmental Strategies to Improve Health Sector
The facility should incorporate the environmental factors that will help the hospital to offer
better services to the community. Mercy Medical Center’s main goal is to offer safety and quality
services to its patients. Environmental factors should also be considered to improve their health.
For example, when the environment gets limited access to clean water and sanitation, it increases
the chances of having patients with waterborne diseases such as diarrhea. This problem hinders
the hospital services and hence endangering the patients. In such a case, the hospital, community
and the hospital should find a solution to the problem.
Managers, nurses, doctors, and the government should be all included in implementing the
policies to improve the health sector activities. By this approach, every sector is supposed to
contribute in various ways to improve the health services in Mercy Medical Center. Thus, Mercy
Medical Center has greatly incorporated with other local hospitals and local governments, so they
POLICY CHANGE
6
have shared the responsibility to achieve goals as far as health issues are concerned. The local
governments are in charge of funding initiates that have been started by the hospital so as to help
patients from the surrounding. The local government should aid and provide that will help patients
to get better medical services (Shamian, Kerr, Laschinger, & Thomson, 2016). After all those
bodies working together they can achieve goals concerning the health sector. Also, to achieve
better goals, other hospitals should be included during the benchmarking process.
Conclusion
In conclusion, benchmarking is a critical thing to conduct. It needs a lot of attention and
time. Benchmarking at Mercy Medical Center has ensured that health standard has improved over
time. Therefore, doing it will ensure that all services in Mercy Medical Center have greatly
improved. Although the hospital has been performing well, the changes must be done and
incorporated according to the benchmarked experiences. So, by eliminating the failures and errors,
the facility can achieve its targeted goal and objectives.
POLICY CHANGE
7
References
Dowding, D., Randell, R., Gardner, P., Fitzpatrick, G., Dykes, P., Favela, J., … & Currie, L.
(2015). Dashboards for improving patient care: review of the literature. International
journal of medical informatics, 84(2), 87-100.
Ghazisaeidi, M., Safdari, R., Torabi, M., Mirzaee, M., Farzi, J., & Goodini, A. (2015).
Development of performance dashboards in healthcare sector: key practical issues. Acta
Informatica Medica, 23(5), 317.
Shamian, J., Kerr, M. S., Laschinger, H. K. S., & Thomson, D. (2016). A hospital-level analysis
of the work environment and workforce health indicators for registered nurses in
Ontario’s acute-care hospitals. Canadian Journal of Nursing Research Archive, 33(4).
Overview:
Prepare a presentation of the policy proposal you developed in Assessment 2 for one of the
stakeholder groups identified in your proposal. Inform the group about the future of
organizational policy and practices, the current performance shortfalls, and the rationale for why
the new policy and practices are needed. In addition, explain how the group will benefit from this
change in order to obtain their buy in and support.
Note: Each assessment in this course builds on the work you completed in the previous
assessment. Therefore, you must complete the assessments in this course in the order in which
they are presented.
An important aspect of change leadership is the ability to address diverse groups of stakeholders
and create buy in and support for your ideas and proposals for change. This assessment provides
you with an opportunity to demonstrate and hone these skills.
By successfully completing this assessment, you will demonstrate your proficiency in the following
course competencies and assessment criteria:
•
•
•
•
•
Competency 1: Analyze the effects of health care policies, laws, and regulations on organizations,
interprofessional teams, and personal practice.
• Explain how a proposed change in institutional policy or practice guidelines
related to an existing health care policy or law would affect a stakeholder
group.
Competency 3: Lead the development and implementation of ethical and culturally sensitive
policies that improve health outcomes for individuals, organizations, and populations.
• Propose an institutional policy or practice guidelines related to an existing
local, state, or federal health care policy or law.
• Explain how proposed change in policy or practice guidelines would
improve the quality of work and outcomes for a particular stakeholder
group.
Competency 4: Evaluate relevant indicators of performance, such as benchmarks, research, and
best practices, for health care policies and law for patients, organizations, and populations.
• Interpret for stakeholders the relevant benchmark metrics that illustrate the
need for a policy or practice guidelines.
Competency 5: Develop strategies to work collaboratively with policy makers, stakeholders, and
colleagues to address environmental (governmental and regulatory) forces.
• Propose strategies for collaborating with a stakeholder group to implement
and apply proposed institutional policy or practice guidelines related to a
local, state, or federal health care policy or law.
Competency 6: Apply various methods of communicating with policy makers, stakeholders,
colleagues, and patients to ensure that communication in a given situation is professional, clear,
efficient, and effective.
• Apply persuasive and effective communication strategies when presenting
to a group of stakeholders.
Questions to Consider
As you prepare to complete this assessment, you may want to think about other related issues
to deepen your understanding or broaden your viewpoint. You are encouraged to consider the
questions below and discuss them with a fellow learner, a work associate, an interested friend,
or a member of your professional community. Note that these questions are for your own
development and exploration and do not need to be completed or submitted as part of your
assessment.
•
•
How would you ensure that a policy proposal you are presenting to stakeholders is effective for
obtaining their support?
What strategic planning model would you adopt for setting compliance, quality improvement, and
implementation goals for your proposed policy?
4/26/2019
Policy Proposal Presentation Scoring Guide
Policy Proposal Presentation Scoring Guide
CRITERIA
NON-PERFORMANCE
BASIC
PROFICIENT
DISTINGUISHED
Interpret for
stakeholders the
relevant benchmark
metrics that
illustrate the need
for a policy or
practice guidelines.
Does not interpret
for stakeholders
the relevant
benchmark
metrics that
illustrate the need
for a policy or
practice
guidelines.
Interprets the
relevant benchmark
metrics for
stakeholders, but
lacks clarity,
meaning, or some of
the information
needed to illustrate
the need for a policy
or practice
guidelines.
Interprets for
stakeholders the
relevant
benchmark metrics
that illustrate the
need for a policy
or practice
guidelines.
Interprets for stakeholders the
relevant benchmark metrics
that illustrate the need for a
policy or practice guidelines,
including details or
perspectives that will be
especially relevant for the
specific stakeholder group.
Propose an
institutional policy
or practice
guidelines related to
an existing local,
state, or federal
health care policy or
law.
Does not propose
an institutional
policy or practice
guidelines related
to an existing
local, state, or
federal health care
policy or law.
Proposes an
institutional policy or
practice guidelines,
but proposal lacks
needed clarity about
its scope or goals.
Proposes an
institutional policy
or practice
guidelines related
to an existing
local, state, or
federal health care
policy or law.
Proposes an institutional policy
or practice guidelines related
to an existing local, state, or
federal health care policy or
law, and identifies
assumptions on which the
proposal is based.
Explain how a
proposed change in
institutional policy
or practice
guidelines related to
an existing health
care policy or law
would affect a
stakeholder group.
Does not explain
how a proposed
change in
institutional policy
or practice
guidelines related
to an existing
health care policy
or law would affect
a stakeholder
group.
Provides an
inaccurate or
superficial
explanation of how a
proposed change in
institutional policy or
practice guidelines
related to an existing
health care policy or
law would affect a
stakeholder group.
Explains how a
proposed change
in institutional
policy or practice
guidelines related
to an existing
health care policy
or law would affect
a stakeholder
group.
Explains how a proposed
change in institutional policy or
practice guidelines related to
an existing health care policy
or law would affect a
stakeholder group, and
identifies knowledge gaps,
unknowns, missing
information, unanswered
questions, or areas of
uncertainty (where further
information could improve the
analysis).
Explain how a
proposed change in
policy or practice
guidelines would
improve the quality
of work and
outcomes for a
particular
stakeholder group.
Does not explain
how proposed
changes in policy
or practice
guidelines would
improve the
quality of work
and outcomes for
a particular
stakeholder group.
Attempts to explain
how proposed
changes in policy or
practice guidelines
would improve the
quality of work and
outcomes for a
particular
stakeholder group,
but the argument is
weak or lacks
relevance for the
stakeholder group.
Explains how a
proposed change
in policy or
practice guidelines
would improve the
quality of work and
outcomes for a
particular
stakeholder group.
Explains how proposed
changes in policy or practice
guidelines would improve the
quality of work and outcomes
for a particular stakeholder
group, and impartially
considers and addresses
conflicting data or
perspectives.
https://courserooma.capella.edu/bbcswebdav/institution/NHS-FP/NHS-FP6004/190100/Scoring_Guides/a03_scoring_guide.html
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4/26/2019
Policy Proposal Presentation Scoring Guide
CRITERIA
NON-PERFORMANCE
BASIC
PROFICIENT
DISTINGUISHED
Propose strategies
for collaborating
with a stakeholder
group to implement
and apply proposed
changes in
institutional policy
or practice
guidelines related to
a local, state, or
federal health care
policy or law.
Does not propose
strategies for
collaborating with
a stakeholder
group to
implement and
apply proposed
changes in
institutional policy
or practice related
to a local, state, or
federal health care
policy or law.
Proposes strategies
to implement and
apply proposed
changes, but
strategies are weak
or lack insight into
the position and
perspectives of the
stakeholder group.
Proposes
strategies for
collaborating with
a stakeholder
group to
implement and
apply proposed
changes in
institutional policy
or practice
guidelines related
to a local, state, or
federal health care
policy or law.
Proposes strategies for
collaborating with a
stakeholder group to
implement and apply proposed
changes in institutional policy
or practice related to a local,
state, or federal health care
policy or law. Shows insight to
stakeholder perspectives by
addressing possible
objections.
Apply persuasive
and effective
communication
strategies when
presenting to a
group of
stakeholders.
Does not apply
persuasive and
effective
communication
strategies when
presenting to a
group of
stakeholders.
Includes some
persuasive elements
in presentation, but
some elements of
tone or style are
inappropriate for the
stakeholder group,
or errors detract
from the quality of
the presentation.
Applies persuasive
and effective
communication
strategies when
presenting to a
group of
stakeholders.
Applies persuasive and
effective communication
strategies when presenting to
a group of stakeholders, and
includes details that
demonstrate attention to the
interests and concerns of the
stakeholder audience.
https://courserooma.capella.edu/bbcswebdav/institution/NHS-FP/NHS-FP6004/190100/Scoring_Guides/a03_scoring_guide.html
2/2
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