Essay Grade

5/20/2019
Training Session for Policy Implementation Scoring Guide
Training Session for Policy Implementation Scoring Guide
CRITERIA
NON-PERFORMANCE
BASIC
PROFICIENT
DISTINGUISHED
Develop strategies
for engaging with a
specific group to
ensure buy in,
support, and
preparedness to
implement changes
in policy and
practice guidelines.
Does not suggest
approaches for
engaging with a
specific group to
ensure buy in,
support, and
preparedness to
implement
changes in policy
and practice
guidelines.
Suggests poorly
developed approaches
for engaging with a
specific group that will
not clearly ensure buy in,
support, and
preparedness, or
strategies are not
supported by evidence.
Develops
strategies for
engaging with a
specific group to
ensure buy in,
support, and
preparedness to
implement
changes in policy
and practice
guidelines.
Develops strategies for
engaging with a specific
group to ensure buy in,
support, and
preparedness to
implement changes in
policy and practice
guidelines, and suggests
early indicators to
measure success of
strategies.
Identify training
activities and
materials that
support learning
and skill
development, and
prepare a specific
group to
successfully apply a
new policy or
practice guidelines
to its work.
Does not identify
training activities
and materials that
support learning
and skill
development, or
prepare a specific
group to
successfully apply
a new policy or
practice guidelines
to its work.
Outlines an impractical
training schedule, or
activities and materials
do not support learning
and skill development of
a specific group;
materials will not enable
the group to be
successful in applying a
new policy or practice
guidelines to its work.
Identifies training
activities and
materials that
support learning
and skill
development, and
prepare a specific
group to
successfully apply
a new policy or
practice
guidelines to its
work.
Identifies training activities
and materials that support
learning and skill
development, and prepare
a specific group to
successfully apply a new
policy or practice
guidelines to its work,
showing insight into the
work of the role group and
the needed changes.
Describe changes to
policy or practice
guidelines to be
implemented in an
organization.
Does not list
changes to policy
or practice
guidelines to be
implemented in an
organization.
Lists but does not
describe changes to
policy or practice
guidelines to be
implemented in an
organization.
Describes
changes to policy
or practice
guidelines to be
implemented in an
organization.
Describes changes to
policy or practice
guidelines to be
implemented in an
organization, and
anticipates and addresses
possible objections that
might be raised by the
specific group.
Justify the
importance of an
institutional policy
or practice
guidelines to
improve the quality
of care or outcomes
related to a specific
group.
Does not justify the
importance of an
institutional policy
or practice
guidelines to
improve the quality
of care or
outcomes related
to a specific group.
Describes but does not
advocate for the
importance of the role a
specific group will play in
implementing changes in
policy and practice
guidelines.
Justifies the
importance of an
institutional policy
or practice
guidelines to
improve the
quality of care or
outcomes related
to a specific
group.
Advocates for the
importance of the role a
specific group will play in
implementing changes in
policy and practice
guidelines, and suggests a
future vision highlighting
the positive contribution of
the group.
Advocate for the
importance of the
role a specific group
will play in
implementing
changes in policy
and practice
guidelines.
Does not describe
the importance of
the role a specific
group will play in
implementing
changes in policy
and practice
guidelines.
Describes but does not
advocate for the
importance of the role a
specific group will play in
implementing changes in
policy and practice
guidelines.
Advocates for the
importance of the
role a specific
group will play in
implementing
changes in policy
and practice
guidelines.
Advocates for the
importance of the role a
specific group will play in
implementing changes in
policy and practice
guidelines, and suggests a
future vision highlighting
the positive contribution of
the group.
https://courserooma.capella.edu/bbcswebdav/institution/NHS-FP/NHS-FP6004/190100/Scoring_Guides/a04_scoring_guide.html
1/2
5/20/2019
Training Session for Policy Implementation Scoring Guide
CRITERIA
NON-PERFORMANCE
BASIC
PROFICIENT
DISTINGUISHED
Interpret complex
policy
considerations or
practice guidelines
for a specific group
with respect and
clarity.
Does not interpret
complex policy
considerations or
practice guidelines
for a specific group
with respect and
clarity.
Describes complex
policy changes without
useful interpretation, or
communication is
unclear or lacks respect
for the audience.
Interprets complex
policy
considerations or
practice
guidelines for a
specific group with
respect and
clarity.
Interprets complex policy
considerations or practice
guidelines for a specific
group with respect and
clarity, and identifies
assumptions on which the
proposed changes are
based.
Write clearly and
logically, with
correct use of
grammar,
punctuation, and
spelling.
Does not write
clearly and
logically, with
correct use of
grammar,
punctuation, and
spelling.
Writes in a way that is
not consistently clear
and logical, or errors in
use of grammar,
punctuation, or spelling
distract from the
message.
Writes clearly and
logically, with
correct use of
grammar,
punctuation, and
spelling.
Writes clearly, logically,
and persuasively;
grammar, punctuation,
and spelling are without
errors.
Integrate relevant
sources to support
arguments, correctly
formatting citations
and references
using current APA
style.
Does not integrate
relevant sources to
support
arguments; does
not correctly
format citations
and references
using current APA
style.
Cites sources that lack
relevance or integrates
them poorly, or formats
citations or references
incorrectly.
Integrates
relevant sources
to support
arguments,
correctly
formatting
citations and
references using
current APA style.
Integrates relevant
sources to support
arguments, correctly
formatting citations and
references using current
APA style. Citations are
free from all errors.
https://courserooma.capella.edu/bbcswebdav/institution/NHS-FP/NHS-FP6004/190100/Scoring_Guides/a04_scoring_guide.html
2/2
Overview
Develop a training plan for one of the role groups in the organization that will be
responsible for implementing practice guidelines under the new organizational policy you
presented in Assessment 3. Prepare an agenda for a two-hour workshop, and summarize
your strategies for working with this group, the expected outcomes of the training, and
why you chose this group to pilot the change.
Note: Each assessment in this course builds on the work you completed in the previous
assessment. Therefore, you must complete the assessments in this course in the order in
which they are presented.
Training and educating those within an organization who will be responsible for
implementing and working with changes in organizational policy is a critical step in
ensuring that prescribed changes have their intended benefit. A leader in a health care
profession needs to be able to apply effective leadership, management, and educational
strategies to ensure that colleagues and subordinates will be prepared to do the work that
is asked of them. This assessment offers you an opportunity to develop and implement
such strategies.
By successfully completing this assessment, you will demonstrate your proficiency in the
following course competencies and assessment criteria:
•
o
•
•
Competency 2: Analyze relevant health care laws and regulations and their applications
and effects on processes within a health care team or organization.
Describe changes to policy or practice guidelines to be implemented in an organization.
Competency 3: Lead the development and implementation of ethical and culturally
sensitive policies that improve health outcomes for individuals, organizations, and
populations.
• Identify training activities and materials that support learning and skill
development and prepare a specific group to successfully apply a new
policy or practice guidelines to its work.
• Justify the importance of an institutional policy or practice guidelines to
improve the quality of care or outcomes related to a specific group.
Competency 5: Develop strategies to work collaboratively with policy makers,
stakeholders, and colleagues to address environmental (governmental and regulatory)
forces.
• Develop strategies for engaging with a specific group to ensure buy in,
support, and preparedness to implement changes in policy and practice
guidelines.
• Advocate for the importance of the role a specific group will play in
implementing changes in policy and practice guidelines.
•
Competency 6: Apply various methods of communicating with policy makers,
stakeholders, colleagues, and patients to ensure that communication in a given situation is
professional, clear, efficient, and effective.
• Interpret complex policy considerations or practice guidelines for a specific
group with respect and clarity.
• Write clearly and logically, with correct use of grammar, punctuation, and
spelling.
• Integrate relevant sources to support arguments, correctly formatting
citations and references using current APA style.
Questions to Consider
As you prepare to complete this assessment, you may want to think about other related
issues to deepen your understanding or broaden your viewpoint. You are encouraged to
consider the questions below and discuss them with a fellow learner, a work associate, an
interested friend, or a member of your professional community. Note that these questions
are for your own development and exploration and do not need to be completed or
submitted as part of your assessment.
When trying to implement a change in how people will be doing their work, it is
important to ensure that they not only understand what they are expected to do and how
they should go about it, but also to create buy in so that stakeholders willingly embrace
policy, process, and practice changes.
Consider a group of health care workers, in your current or prospective organization, for
which you might employ selected training strategies to address internal policy or practice
changes.
•
•
•
•
What training strategies would you use?
How will these strategies help the target group implement the internal policy or practice
changes?
Have those training strategies been applied successfully in a similar context?
How might these strategies help to create buy in and support from the group?
Assignment instructions
In this assessment, you will build on the policy presentation work you completed in
Assessment 3.
Preparation
Your policy proposal presentation secured buy in and support from the stakeholder group
you addressed. They are enthusiastic about implementing your proposed policy and
practice guidelines. In an effort to help ensure a smooth roll out and implementation of
your proposal, senior leaders have asked you to create and lead a training session for one
of the role groups in the organization that will be responsible for enacting the new policy
and practices.
In addition, senior leaders have asked you to develop and submit a training plan for
review and approval before conducting the requested training session. They have also
requested that you cite 2–4 credible sources that support your proposed training
strategies, your intended approach to generating buy in and support from the group, and
your plans for working with the group to facilitate implementation of the policy and
practice changes.
As outcomes of this training session, participants are expected to:
•
•
•
•
Understand the organizational policy and practice guidelines to be implemented.
Understand the importance of the policy to improving health care quality or outcomes.
Understand that, as a group, they are key to successful implementation.
Possess the necessary knowledge and skills for successful implementation.
Training Plan Requirements
Note: The tasks outlined below correspond to grading criteria in the scoring guide.
As key elements of your training plan, senior leaders have asked that you:
•
•
•
Develop strategies for engaging with the selected role group to ensure the group’s buy in,
support, and preparedness to implement the changes in policy and practice guidelines. In
a brief summary:
• Describe your evidence-based strategies for engaging with the group during
the training session.
• Explain how you will ensure the group’s buy in, support, and preparedness.
• Explain why you chose this group to pilot your proposal.
Identify the training activities and materials needed support learning and skill
development and to prepare the group to successfully apply the new policy or practice
guidelines to their work.
• Create an annotated agenda and outline for a two-hour training workshop.
• Explain how each proposed activity and individual item of training material
in your workshop will support learning and skill development.
Describe the policy and practice guidelines changes to be implemented.
• How will these changes affect the group’s daily work routines and
responsibilities?
• What examples, activities, or materials could you provide to help illustrate
or clarify the nature and scope of the changes in policy and practice
guidelines?
•
Justify the importance of the changes in policy or practice guidelines to improving the
quality of care or outcomes that are related to this role group.
• Why are these changes important?
• How will these changes help improve the quality of care or outcomes?
• How could you help to illustrate the importance of improved quality of care
or outcomes for the role group you will be training?
• Advocate for the importance of the role the group will play in implementing the changes
in policy and practice guidelines.
• Why is the group’s buy in and support important in implementing the
changes?
• Why is this group’s work important in implementing the changes?
• How could you help the group feel empowered by their involvement in
implementing the changes?
• Interpret complex policy considerations or practice guidelines for the role group with
respect and clarity.
o Does your training plan clearly lay out the expected outcomes of training
for this role group?
• Communicate your strategies for engaging and training the role group in a professional
and persuasive manner.
• Write clearly and logically, using correct grammar, punctuation, and
mechanics.
• Integrate relevant sources to support your arguments, correctly formatting source
citations and references using current APA style.
• Did you cite an additional 2–4 credible sources to support your strategies
for engaging and training the role group?
Running head: DASHBOARD BENCHMARK EVALUATION
1
Dashboard Benchmark Evaluation
Samantha Mills
Capella University
NHS-FP6004
05/21/2019
1
DASHBOARD BENCHMARK EVALUATION
2
Evaluation of the Dashboard and the Healthcare
Benchmarking is essential in health care organization. According to Blouin(2017),
benchmarking helps in improving health care services. The primary role of the benchmarks is
that they provide visual interpretations and plans on how the organizations would enhance their
services and facilities. The benchmarking standards used by Mercy Medical Center evaluates
problems to do with admission,errors, public health, patient safety, and demographics. If these
standards are met, then it means patients will receive the best care possible. Thus saving hospital
finances.As shown in the initail research Mercy Medical Center does not meet the normal
readmission rates in all patient entry points. In 2016 the heart failure local readmission rate for
Mercy Medical Center was 3% above the national readmission rate of 37%.On the other side, the
local readmission rate for COPD in the same year was below the national readmission rate.It
indicated 4% which shows a 3% below the national readmission rate. The only patient condition
that was meeting both the federal and local readmission rate was pneumonia with a rate of 29%
in 2016 (Blouin, 2017).
According to Blouin (2017), a performance dashboard is described as a layered system
of data delivery system, which is presented in a single screen, while at the same time providing
the most critical information. Through the performance dashboard, the organizations can
formulate strategic objectives about their facilities. With this, the managers can quickly identify,
measure, monitor, and then manage their performance more effectively. The end product of this
is that there would be an effective system of management that has accumulated knowledge from
different aspects, hence incorporating them into their system.
Professionals in healthcare uses benchmarking metrics to improve their facilities. An
excellent example of this are Mercy Medical Center. The organization critically makes use of the
DASHBOARD BENCHMARK EVALUATION
3
benchmarks, whose purpose is to evaluate the errors, the demographics, readmission, and patient
safety (Exchange, 2018). By getting this knowledge as instructed at Mercy Medical Center, it
would be able to come up with an even more enhanced organization than before. The
benchmarks are equally to be compared at both the national levels and the local levels.
It should be noted that for healthcare organizations to enhance efficiency in service
delivery, they should strive to ensure that they compete both locally and nationally. It is
impossible for an organization to improve efficiency if they keep their levels down at the local
levels alone (Blouin, 2017). This paper analyses the benchmarks metrics of the Chief Executive
Officer (CEO) dashboards at the Mercy Medical Center. The evaluation also includes the
challenges involved in the same and the underperformance that has been witnessed over a long
period. Above all, the report tries to highlight strategies on how such issues could be addressed
adequately.
Benchmarks as Structured by the Local, State, or the Federal Healthcare Policies
The Joint Commission stipulates that the primary roles of the dashboards are to focus
more on the quality and safety, while at the same time documenting the risk management trends,
and the severe safety events within the facility (Exchange, 2018). The risk management trends
and patterns should be given among the priorities given that most of the work within the facility
touches on the safety of the patients. Patient security prioritization is important. Other factors
that the dashboard should address include the staffing issue and critically, the quality of services
offered by the organization (Health, 2018).
At Mercy Medical Center, the organization has come up with meaningful metrics that
ensure the organization has met all the highlighted factors, from patient’s safety to the quality of
DASHBOARD BENCHMARK EVALUATION
4
healthcare that is provided. According to Mercy Medical Center, quality is the most critical thing
when it comes to patient care. If a facility were not able to take care of the condition that they
offer, at the end of it, they would have failed the patients as far as matters of healthcare are
concerned. In this regard, Mercy Medical Center saw the need to develop a benchmark that
critically illustrated to show both the local and national readmission rates for COPD, heart
failure, and pneumonia (Ghazisaeidi et al., 2015).
The organization is keen on establishing and analyzing the failures within its setting,
medication errors, documentation errors, and the patient injuries that had not been addressed
before. It is arguably correct that with this in place, it becomes elementary to deal with the
mistakes and rectify them. According to Blouin (2017), Minnesota’s Local Public Health Act
stipulates that the local government and the state are responsible for dealing with health care
issues both the state and local government needs to come up with better ways that would enhance
service delivery at the healthcare centers. With that in place, they would have developed better
means of providing even better services to their patients. The local government and the state are
both responsible for coming up with accountability schemes for the funding of initiatives,
developing, and initiating guidelines that would aid in assessing and planning of appropriate
healthcare within the state (Dreachslin et al., 2017). They should also come up with means that
would develop documented progress towards the achievement of statewide objectives and goals.
After all, these are done, the two should come up with an assigned oversight body to commission
the healthcare system within the state or the entire country.
Benchmarking Challenges
In any given organization metrics, it is expected that several challenges may occur. The
three primary problems that are expected within the setting of an organization include age
DASHBOARD BENCHMARK EVALUATION
5
diversity, cultural diversity, and proper documentation (Exchange, 2018). Although such
challenges could be solved easily with the best measures being put in place, the first step should
always be its identification. Once the problems have been identified within the setting of a
healthcare facility, there should be a means to ensure that everything goes in the right direction.
The main challenge in improving errrors in readmission is lack of resources.This includes
insufficient or poorly trained staff;an absence of medical personnel,especially on nights and
wekends;and delays in test results,either from in-house or out labs.Another challenge Mercy
Medical Centre is limited in the care allowed to provideby the terms of heir licence. For
instancethe tremendous financial pressure from Medicare and privat payers to discharge patients
sooner. Additionally as a result,the hospital cares for higher-acuity and more medically complex
patients. Therefore, health proffessional needs to receive additional training necessary to provide
and recognize changes in health status and communicate those changes.Another chalenge is
pervarse financial and regulatory incentives. Despite the new readmission penalties the
healthcare payment system remains field with incentives that encourage hospitalizatio.For
example, Medicare oftem pays physicians more mony when a patient is in the hsopital.This
makes physicians to do multiple patients bookings anad hospitalizations of the patients in the
same hospital to perform more billable procedures.
Therefore, for the readmission errors to be minimized in Mercy Medical Centre its
necessary for the hospital to employ qualified health personnel and train them in all changes in
health status. Also, the hospital should enroll on regulatory incentives that aim to minimize
hospital admissions by redefining many of its rules that may be contributing to readmission
errors.
DASHBOARD BENCHMARK EVALUATION
6
The demographics of the county where the medical center is situated contributes highly to the
challenges that the healthcare facility faces (Dreachslin et al., 2017). Located in Scott County
Minnesota, Mercy Medical Center has consequently been facing several challenges which in one
way or the other they try to address. As of 2018, the county had a population of 159,678, out of
the total population of the state which is 5,457,173 (Rutherford et al., 2017). It should be noted
that this is one of the counties in the United States where racial diversity is not much felt.
The entire population is made up of 82.9% of non-Hispanic white people. Additionally,
285 of the whole community are below the age of 18 (Dreachslin et al., 2017). The
demographics of the county, which includes the size and the total population have in one way, or
the other contributed to the challenges faced by the county facility. Staffing i/s also another issue
that should be observed keenly by both the state and local government.
Benchmarking and Underperformance
Within the documentation, it is apparent that the facility has great potential to be
improved. As per the documentation made, specific significant changes were made to enhance
the number of errors that had occurred previously (Exchange, 2018). To rectify or adjust the kind
of failures experienced earlier on, it was necessary that individuals try to analyze and look for a
way to make changes. According to Dreachslin et al., (2017) within the departments of Bariatric
and Orthopedic services, the number of failures significantly increased between 2016 and 2017.
However, the underperformance can be solved if the management came up with standard
measures that seek to upgrade the facility. The benchmark could be improved by planning and
implementing it with internal data mentioned above to minimize the errors on readmission. The
existing data should equally be analyzed in the best way possible to come up with the best results
(Blouin, 2017). To achieve a hospital-wide patient flow, there should be an ultimate
DASHBOARD BENCHMARK EVALUATION
7
improvement in the patient care experience at the hospital. This requires the hospital’s
appreciation as an interdependent and interconnected system of care.
Ethical Actions for Improvement of the Benchmark Underperformance
To improve the cultural and age diversity, some of the most critical factors required
includes improving the underperformance. As highlighted, the variety of the county is a primary
factor that contributes to the challenges that face the healthcare facility. It means that to solve
such issues, the management should look at the solution from the scope of the diversity of the
county. Items such as staffing are to be addressed to come up with amicable solutions over the
same. Equally, there should be action plan implemented that would ensure more diversity has
been improved to the best levels, while at the same time enhancing cultural competence within
the setting of the organization (Blouin, 2017). The best way to address the issue of diversity is
improving a different kind of training to the workers, aimed at bringing awareness over the same.
Additionally, expanding the market and the outreach of the community would be a great way of
dealing with the challenge of age diversity and cultural underperformance within the setting of
the organization.
Conclusion
The benchmarks evaluations at Mercy Medical Center have not only been effective but
efficient in ensuring that the standards of the health organization have been improved. By
following most of the recommendations provided by the benchmark, it would be easier to come
up with an effective plan over the same. Although the medical center has been performing well
according to the parameter, certain things need to be affected to make it even more efficient. By
DASHBOARD BENCHMARK EVALUATION
8
eliminating the errors and failures as addressed by the benchmark, the hospital would have
developed much capacity as far as the performance is concerned.
DASHBOARD BENCHMARK EVALUATION
9
References
Blouin, A. S. (2017). High reliability healthcare. Retrieved from The Joint Commission:
https://www.jointcommission.org/leadership_blog/how_engaged_is_your_board/
Dreachslin, J., Weech-Maldonado, R., Jordan, L., Gail, J., &Epané, J. P. (2017). Blueprint for
sustainable change in diversity management and cultural competence: Lessons from the National
Center for Healthcare Leadership diversity demonstration project. Journal of Healthcare
Management, 62(3), 171-185.
Exchange., T. B. (2018). What is benchmarking? Retrieved from The Benchmarking Exchange:
http://www.benchnet.com/wib.htm
Ghazisaeidi, M., Safdari, R., Torabi, M., Mirzaee, M., Farzi, J., &Goodini, A. (2015). Development of
Health, M. D. (2018). Local Public Health act Minnesota Department of Health: Retrived from
http://www.health.state.mn.us/divs/opi/gov/lphact/
performance dashboards in the healthcare sector: key practical issues. ActaInformaticaMedica, 23(5),
317.
Rutherford, P. A., Provost, L. P., Kotagal, U. R., Luther, K., & Anderson, A. (2017). Achieving hospitalwide patient flow. IHI White Paper. Cambridge: Institute for Healthcare Improvement. Retrieved
from http://www.ihi.org/resources/Pages/IHIWhitePapers/Achieving-Hospital-widePatient-Flow.aspx
Running head: POLICY CHANGE
1
Policy Change
Samantha Mills
Capella University
NHS-FP6004
05/21/2019
POLICY CHANGE
2
Policy Change
Importance of Benchmarking
It’s always good for any health organization to conduct benchmarking to ensure efficiency
in a health organization. That will help the hospital to keep records of the organization.
Benchmarking will help to improve health organizations to provide better services to the patients
and those who are in need. The importance of benchmarking is to help compare the performance
of both the internal and external sectors. This will help to improve the managers to have
improvements in their various departments hence the members can work effectively and improve
on places of work. This benchmark was conducted both internally and externally. Therefore, this
will help to collect data to help in comparing with other hospitals. Benchmarking will help the
organization to adopt new things other organizations are embracing. Therefore, our organization
through benchmarking will help to align our employees, resources and our internal systems to meet
our main objectives. So, by creating the dashboard one can track the metrics and make proper
adjustments.
The main reason for creating a benchmark policy is to improve the services of the metrics
that are discovered. Hence the Mercy Medical Center needed to change its metric on hospital
incidents. This metric helps in measuring the quality of services of the patients and health care.
All patients don’t get infections, bed sores and reacting to transfusions. Therefore, this type of
metric helps in monitoring and keeping track data of various patients. Hence helps in improving
service delivery. Also, benchmarking will help the hospital to increase the chances of readmission.
Therefore, nurses and doctors were supposed to conduct a proper checkup before discharging
patients because other diseases may crop up. In 2015, only pneumonia was meeting both the
federal and local rates of readmissions in
POLICY CHANGE
3
As shown in the initial research Mercy Medical Center does not meet the normal
readmission rates in all patient entry points. In 2016 the heart failure local readmission rate for
Mercy Medical Center was 3% above the national readmission rate of 37%.On the other side, the
local readmission rate for COPD in the same year was below the national readmission rate. It
indicated 4% which shows a 3% below the national readmission rate. The only patient condition
that was meeting both the federal and local readmission rate was pneumonia with a rate of 29% in
2016 (Blouin, 2017). This raises the need for a policy to manage.
Effects of readmissions
Failure to do a sufficient checkup before discharging the patients would lead to the
recurrence of similar illnesses, hence leading to readmissions. Readmissions lead to overcrowding
and hence reducing the quality of services given. However, through the formation of the
performance dashboard, the organization will keep track of important matters that are affecting the
healthcare center. This approach will help the organization to compete locally and nationally. The
dashboard will help the company to improve its service and compete with others internationally.
Dashboards play significant roles in organizations. Such roles are increasing one’s awareness of
the variables about the treatment of patients (Ghazisaeidiet et al., 2015). When variables are not
set in the database one may lose track because of the number of patients that the hospital serves.
Another reason is that it will reduce variations in that all patients in the facility are able to receive
proper care and able to standardize all the values across the facility. Similarly, they will be able to
identify the trends and patterns in that when data is kept in a central place the organization can
easily interconnect with other departments. Also, the metric will realize the members who are
working and those not doing so hence ensuring accuracy in the company. Therefore, by creating
POLICY CHANGE
4
the dashboard system, we can easily get reliable data which help the managers to achieve their
goals (Jiménez-López et al., 2016).
This will greatly improve on the services and achieve its main goal. Changes must be done
in order to rectify the previous mistake that was done to ensure system delivery. Therefore, better
adjustments