program experiences. Reporting clients’ experiences in their own words is a characteristic
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of qualitative evaluations.
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Interviews arc good for collecting qualitative or sensitive data such as values and attitudes. This method requires an interview prolocol or questionnaire. These usual!) are
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structured so that respondents are asked questions in a specific order
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but they can be

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semistructured so t.hat there are fewer topics
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and the interviewer has the ability to change

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the order based on a “”reading”” of the client’s responses. Surveys can request information
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of clients by mail
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by telephone or in person. They may or may not be 1>clf-administered.

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So
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besides considering what data are desired evaluators must be concerned with pragmatic considerations regarding the best way in which to collect the desired data.

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Pocus groups also offer insight in to cer tain aspects of the program or program functioning; participants add their input
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and input is interpreted and discussed by other

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group members. This discussion component ml!y provide an opportunity to uncover
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