Essay Grade

Running head: POLICY CHANGE
1
Policy Change
Samantha Mills
Capella University
NHS-FP6004
05/14/2019
POLICY CHANGE
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Policy Change
Importance of Benchmarking
It’s always good for any health organization to conduct benchmarking to ensure efficiency
in a health organization. That will help the hospital to keep records of the organization.
Benchmarking will help to improve health organizations to provide better services to the patients
and those who are in need. The importance of benchmarking is to help compare the performance
of both the internal and external sectors. This will help to improve the managers to have
improvements in their various departments hence the members can work effectively and improve
on places of work. This benchmark was conducted both internally and externally. Therefore, this
will help to collect data to help in comparing with other hospitals. Benchmarking will help the
organization to adopt new things other organizations are embracing. Therefore, our organization
through benchmarking will help to align our employees, resources and our internal systems to meet
our main objectives. So, by creating the dashboard one can track the metrics and make proper
adjustments.
The main reason for creating a benchmark policy is to improve the services of the metrics
that are discovered. Hence the Mercy Medical Center needed to change its metric on hospital
incidents. This metric helps in measuring the quality of services of the patients and health care.
All patients don’t get infections, bed sores and reacting to transfusions. Therefore, this type of
metric helps in monitoring and keeping track data of various patients. Hence helps in improving
service delivery. Also, benchmarking will help the hospital to increase the chances of readmission.
Therefore, nurses and doctors were supposed to conduct a proper checkup before discharging
patients because other diseases may crop up. In 2015, only pneumonia was meeting the both the
federal and local rates of readmissions in
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Effects of readmissions
Failure to do a sufficient checkup before discharging the patients would lead to recurrence
of similar illnesses, hence leading to readmissions. Readmissions leads to overcrowding and hence
reducing the quality of services given. However, through the formation of the performance
dashboard, the organization will keep track of important matters that are affecting the healthcare
center. This approach will help the organization to compete locally and nationally. The dashboard
will help the company to improve its service and compete with others internationally. Dashboards
play significant roles in organizations. Such roles are increasing one’s awareness of the variables
about the treatment of patients (Ghazisaeidiet et al., 2015). When variables are not set in the
database one may lose track because of the number of patients that the hospital serves. Another
reason is that it will reduce variations in that all patients in the facility are able to receive proper
care and able to standardize all the values across the facility. Similarly, they will be able to identify
the trends and patterns in that when data is kept in a central place the organization can easily
interconnect with other departments. Also, the metric will realize the members who are working
and those not doing so hence ensuring accuracy in the company. Therefore, by creating the
dashboard system, we can easily get reliable data which help the managers to achieve their goals
(Jiménez-López et al., 2016).
This will greatly improve on the services and achieve its main goal. Changes must be done
in order to rectify the previous mistake that was done to ensure system delivery. Therefore, better
adjustments should be done in the system to correct the mistakes. The company’s sales managers
should try to make changes that happened previously and improve their services. Performance of
the hospital was to be achieved through standardization and equality. Therefore, patient care
should be the same across the facility for all the patients to enjoy. Hence by not making any
POLICY CHANGE
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changes in the system is going to delay the system delivery of the hospital because they will not
have patients to attend to. This paper is going to analyze benchmarking strategies and the various
ways of keeping track of different metrics in the hospital. Also, it discusses the various ways to
resolve the detected underperformance benchmarks.
Strategies to resolve readmissions
The Mercy Medical Center was facing various challenges that led it to consider carrying
out of the benchmarking activities. Implementation of the changes would lead the institution to
improve the challenges that it offered to its patients. The main reason why the Mercy Medical
Center was interested in the reduction of readmission cases was to reduce the cases of poor data
keeping as well as increasing its ability to make comparisons with other organizations in the field
of health care. Therefore, it would help it to identify where it would keep its focus to make its
engagement in the market a success.
To realize the changes, the organization came up with three main strategies that would
make the proposed changes in the readmission cases a reality.
1.
One of the most reliable strategies focused on the diversity of culture of the
communities that surrounded their activities. The institution needed to learn about the best
way to treat its relationship with different communities.
2.
It also strategized on the keeping of good and perfect record about the
services given to the public.
3.
The standardization of equality regarding of its services is also a part of the
necessary strategies.
The algorithm for reducing readmissions
POLICY CHANGE
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To implement the strategies that had been set, various stakeholders of the Mercy Medical
Center should join their efforts. They should be willing to make suggestions about the best ways
of achieving specific strategies. The stakeholders should also be willing to support the
benchmarking activities that are aimed at increasing the output of the institution. Issues such as
readmissions and unreliable information management are main challenges in the Mercy Medical
Center. Therefore, they should also be willing to suggest on the best alternatives that should be
considered to achieve the desired change.
Benchmarking challenges
Metrics are expected in any organization during the benchmark process. To ensure the
process is well set you must ensure to identify the problem before working finding a solution. The
main problems that happen in a healthcare organization are age, cultural diversity and lack of
proper documentation. Therefore, once the problems have been identified proper solutions have to
be set in the facility. In order to improve the health challenges, you have to have resources. Lack
of resources is the main factor as to why metrics can’t be improved. This includes insufficient or
poor trained staff or lack of trained staff makes health facilities poor. Also, delay of results from
labs and absence of doctors during nights and weekends. Another challenge that occurs at eagle
creek hospital is lack of funds. This limits their mode of working because they have to pay for
licenses and private payers to discharge patients.
Therefore, for the readmission errors to be minimized in Mercy Medical Center it is necessary
for the hospital to employ qualified health personnel and train them in all changes in health status.
Also, the hospital should enroll in regulatory incentives that aim to minimize hospital admissions
by redefining many of its rules that may be contributing to readmission errors.
Ethical, Evidence-Based Strategies
POLICY CHANGE
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In order to improve the performance in a health organization, cultural diversity and age
must improve so as to have better services in hospitals. Hence cultural diversity happens to be the
most primary factor that must be implemented in any organization. Therefore, in order to improve
the healthcare services of the facility, we must find amicable solutions to ethical values. For
instance, the Mercy Medical Center facility should improve its efforts on supporting nurse ethics.
Such efforts would help the nurses to follow the rules and regulations of the nurse code of ethics.
Hospitals should incorporate behavior as the first thing before being employed. Similarly, a unit
based on ethics is to be included in that, nurses should at least learn the importance of being ethical.
To achieve this, the hospital should employ mentors who could help in teaching their colleagues
on the importance of ethics (Dowding et al., 2015).
Ethical strategies will help the health organization to find good solutions that will help the
organization to grow. Hence the staff employed must have good skills in handling patients.
Therefore, a plan must be set which will ensure the services have improved despite any cultural
diversity. Equally, cultural competence must be addressed to improve the ethical goals.
Analysis of environmental factors that could affect implementation
The facility should incorporate the environmental factors that will help the hospital to offer
better services to the community. Mercy Medical Center’s main goal is to offer safety and quality
services to its patients. Environmental factors should also be considered to improve their health.
Some of the environmental factors that can affect the implementation of the set strategies are
inclusive the government policies, the cooperation of the institution’s workers, the society around
the institution, and the cleanliness of the social facilities such as water and sanitation centers. Such
factor affect the reaction of the patients to the treatments offered at the center. The management
POLICY CHANGE
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of the health center should, therefore, offer sufficient attention to all the factors to ensure positive
results.
Involvement of stakeholders
Managers, nurses, doctors, and the government should be all included in implementing the
policies to improve the health sector activities. By this approach, every sector is supposed to
contribute in various ways to improve the health services in Mercy Medical Center. Thus, Mercy
Medical Center has greatly incorporated with other local hospitals and local governments, so they
have shared the responsibility to achieve goals as far as health issues are concerned. The local
governments are in charge of funding initiates that have been started by the hospital to help patients
from the condition. The local government should aid and provide a means that will help patients
to get better medical services (Shamian, Kerr, Laschinger, & Thomson, 2016). After all those
bodies working together they can achieve goals concerning the health sector. Also, to achieve
better goals, other hospitals should be included during the benchmarking process.
Conclusion
In conclusion, benchmarking is a critical thing to conduct. It needs a lot of attention and
time. Benchmarking at Mercy Medical Center has ensured that health standard has improved over
time. Therefore, doing it will ensure that all services in Mercy Medical Center have greatly
improved. Although the hospital has been performing well, the changes must be done and
incorporated according to the benchmarked experiences. So, by eliminating the failures and errors,
the facility can achieve its targeted goal and objectives.
POLICY CHANGE
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References
Dowding, D., Randell, R., Gardner, P., Fitzpatrick, G., Dykes, P., Favela, J., … & Currie, L.
(2015). Dashboards for improving patient care: review of the literature. International
journal of medical informatics, 84(2), 87-100.
Ghazisaeidi, M., Safdari, R., Torabi, M., Mirzaee, M., Farzi, J., & Goodini, A. (2015).
Development of performance dashboards in healthcare sector: key practical issues. Acta
Informatica Medica, 23(5), 317.
Shamian, J., Kerr, M. S., Laschinger, H. K. S., & Thomson, D. (2016). A hospital-level analysis
of the work environment and workforce health indicators for registered nurses in
Ontario’s acute-care hospitals. Canadian Journal of Nursing Research Archive, 33(4).
Proposal
THE USE OF DASHBOARDS
SAMANTHA MILLS
CAPELLA UNIVERSITY
NHS-FP6004
04/29/2019
Dashboards
 It refers to the graphical display of various major performance
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indicators that need to be regularly monitored.
They provide a single view that carries much information within the
organization (Watson & Jackson 2016).
They are important when it comes to healthcare management.
They streamline hospital operations.
Dashboards creation enable the tracking of the metrics while making
possible changes.
Challenges leading to benchmark
 According to the data dashboards, various changes would need to be
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done.
The changes would ensure that there is a general improvement in the
healthcare system (Ghazisaeidi et al 2015).
Through it, it becomes easier to identify where the firm should
concentrate much on.
It also makes it easier to make comparison with other organizations.
Increase the readmission chances.
Poor data keeping
Proposed changes
 Improvement in cultural diversity
 Improving he working environment for the medical workers.
 Keeping good record of the health care matters.
 Fair competition of the institution with other health centers in the
market
 Equality standardization
Effect of the proposal on stakeholders
 It would enhance unity among them.
 It would create better environment that encourage working.
 The workload would be reduced.
 The working conditions would be automatically improved.
 The workers would find it easier to make adjustments.
Effect of proposal on the quality of work
 The quality of work in the healthcare system would be improved.
 Through cultural diversity, nurses would be in a position to easily
interact with patients.
 A sense of unity would also be created.
 It encourages sharing of information and ideas.
 Easier treatment of patients and workers.
Proposed change and the outcomes
 Policies of the firm need to be changed to make it transactions better
 Encouraging diversity and ensuring better working environments also
serve the same purpose.
 Sharing of ideas would enable health workers figure out solution t
various issues.
 The changes would in turn make work easier, thereby improving the
general outcome.
Strategies for collaborating with stakeholders
 First, analyze with them the current state of the institution.
 Then figuring out together possible steps that should be taken in order
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to achieve positive changes (Karami et al, 2017).
Stakeholders also need to understand the importance of each proposed
change in policy.
Their implementation, and the expected outcomes also need to be well
communicated.
Increment of efforts geared towards the improvement of nurse ethics.
Ensuring good behavior in hospitals.
Increasing access of clean water and sanitation.
Role of stakeholders in implementing changes
 Making suggestions on how to easily achieve the proposed policies.
 Supporting the benchmarking activities.
 Provide their views on the proposals.
 Suggest other alternatives or other things that need to be done for the
proposal to have a better impact.
 Participate in ensuring that the desired change is achieved.
Post-presentation questions
References
 Ghazisaeidi, M., Safdari, R., Torabi, M., Mirzaee, M., Farzi, J., &
Goodini, A. (2015). Development of performance dashboards in
healthcare sector: key practical issues. Acta Informatica Medica, 23(5),
317.
 Karami, M., Langarizadeh, M., & Fatehi, M. (2017). Evaluation of
effective dashboards: key concepts and criteria. The open medical
informatics journal, 11, 52.
 Watson, H. J., & Jackson, M. (2016). Piedmont healthcare: Using
dashboards to deliver information. Business Intelligence Journal,
21(3), 5-9.
5/20/2019
Training Session for Policy Implementation Scoring Guide
Training Session for Policy Implementation Scoring Guide
CRITERIA
NON-PERFORMANCE
BASIC
PROFICIENT
DISTINGUISHED
Develop strategies
for engaging with a
specific group to
ensure buy in,
support, and
preparedness to
implement changes
in policy and
practice guidelines.
Does not suggest
approaches for
engaging with a
specific group to
ensure buy in,
support, and
preparedness to
implement
changes in policy
and practice
guidelines.
Suggests poorly
developed approaches
for engaging with a
specific group that will
not clearly ensure buy in,
support, and
preparedness, or
strategies are not
supported by evidence.
Develops
strategies for
engaging with a
specific group to
ensure buy in,
support, and
preparedness to
implement
changes in policy
and practice
guidelines.
Develops strategies for
engaging with a specific
group to ensure buy in,
support, and
preparedness to
implement changes in
policy and practice
guidelines, and suggests
early indicators to
measure success of
strategies.
Identify training
activities and
materials that
support learning
and skill
development, and
prepare a specific
group to
successfully apply a
new policy or
practice guidelines
to its work.
Does not identify
training activities
and materials that
support learning
and skill
development, or
prepare a specific
group to
successfully apply
a new policy or
practice guidelines
to its work.
Outlines an impractical
training schedule, or
activities and materials
do not support learning
and skill development of
a specific group;
materials will not enable
the group to be
successful in applying a
new policy or practice
guidelines to its work.
Identifies training
activities and
materials that
support learning
and skill
development, and
prepare a specific
group to
successfully apply
a new policy or
practice
guidelines to its
work.
Identifies training activities
and materials that support
learning and skill
development, and prepare
a specific group to
successfully apply a new
policy or practice
guidelines to its work,
showing insight into the
work of the role group and
the needed changes.
Describe changes to
policy or practice
guidelines to be
implemented in an
organization.
Does not list
changes to policy
or practice
guidelines to be
implemented in an
organization.
Lists but does not
describe changes to
policy or practice
guidelines to be
implemented in an
organization.
Describes
changes to policy
or practice
guidelines to be
implemented in an
organization.
Describes changes to
policy or practice
guidelines to be
implemented in an
organization, and
anticipates and addresses
possible objections that
might be raised by the
specific group.
Justify the
importance of an
institutional policy
or practice
guidelines to
improve the quality
of care or outcomes
related to a specific
group.
Does not justify the
importance of an
institutional policy
or practice
guidelines to
improve the quality
of care or
outcomes related
to a specific group.
Describes but does not
advocate for the
importance of the role a
specific group will play in
implementing changes in
policy and practice
guidelines.
Justifies the
importance of an
institutional policy
or practice
guidelines to
improve the
quality of care or
outcomes related
to a specific
group.
Advocates for the
importance of the role a
specific group will play in
implementing changes in
policy and practice
guidelines, and suggests a
future vision highlighting
the positive contribution of
the group.
Advocate for the
importance of the
role a specific group
will play in
implementing
changes in policy
and practice
guidelines.
Does not describe
the importance of
the role a specific
group will play in
implementing
changes in policy
and practice
guidelines.
Describes but does not
advocate for the
importance of the role a
specific group will play in
implementing changes in
policy and practice
guidelines.
Advocates for the
importance of the
role a specific
group will play in
implementing
changes in policy
and practice
guidelines.
Advocates for the
importance of the role a
specific group will play in
implementing changes in
policy and practice
guidelines, and suggests a
future vision highlighting
the positive contribution of
the group.
https://courserooma.capella.edu/bbcswebdav/institution/NHS-FP/NHS-FP6004/190100/Scoring_Guides/a04_scoring_guide.html
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5/20/2019
Training Session for Policy Implementation Scoring Guide
CRITERIA
NON-PERFORMANCE
BASIC
PROFICIENT
DISTINGUISHED
Interpret complex
policy
considerations or
practice guidelines
for a specific group
with respect and
clarity.
Does not interpret
complex policy
considerations or
practice guidelines
for a specific group
with respect and
clarity.
Describes complex
policy changes without
useful interpretation, or
communication is
unclear or lacks respect
for the audience.
Interprets complex
policy
considerations or
practice
guidelines for a
specific group with
respect and
clarity.
Interprets complex policy
considerations or practice
guidelines for a specific
group with respect and
clarity, and identifies
assumptions on which the
proposed changes are
based.
Write clearly and
logically, with
correct use of
grammar,
punctuation, and
spelling.
Does not write
clearly and
logically, with
correct use of
grammar,
punctuation, and
spelling.
Writes in a way that is
not consistently clear
and logical, or errors in
use of grammar,
punctuation, or spelling
distract from the
message.
Writes clearly and
logically, with
correct use of
grammar,
punctuation, and
spelling.
Writes clearly, logically,
and persuasively;
grammar, punctuation,
and spelling are without
errors.
Integrate relevant
sources to support
arguments, correctly
formatting citations
and references
using current APA
style.
Does not integrate
relevant sources to
support
arguments; does
not correctly
format citations
and references
using current APA
style.
Cites sources that lack
relevance or integrates
them poorly, or formats
citations or references
incorrectly.
Integrates
relevant sources
to support
arguments,
correctly
formatting
citations and
references using
current APA style.
Integrates relevant
sources to support
arguments, correctly
formatting citations and
references using current
APA style. Citations are
free from all errors.
https://courserooma.capella.edu/bbcswebdav/institution/NHS-FP/NHS-FP6004/190100/Scoring_Guides/a04_scoring_guide.html
2/2
Running head: DASHBOARD BENCHMARK EVALUATION
1
Dashboard Benchmark Evaluation
Samantha Mills
Capella University
NHS-FP6004
04/30/2019
1
DASHBOARD BENCHMARK EVALUATION
2
Evaluation of the Dashboard and the Healthcare
Benchmarking is essential in health care organization. According to Blouin(2017),
benchmarking helps in improving health care services. The primary role of the benchmarks is
that they provide visual interpretations and plans on how the organizations would enhance their
services and facilities. The benchmarking standards used by Mercy Medical Center evaluates
problems to do with admission,errors, public health, patient safety, and demographics. If these
standards are met, then it means patients will receive the best care possible. Thus saving hospital
finances.As shown in the initail research Mercy Medical Center does not meet the normal
readmission rates in all patient entry points. In 2016 the heart failure local readmission rate for
Mercy Medical Center was 3% above the national readmission rate of 37%.On the other side, the
local readmission rate for COPD in the same year was below the national readmission rate.It
indicated 4% which shows a 3% below the national readmission rate. The only patient condition
that was meeting both the federal and local readmission rate was pneumonia with a rate of 29%
in 2016 (Blouin, 2017).
According to Blouin (2017), a performance dashboard is described as a layered system
of data delivery system, which is presented in a single screen, while at the same time providing
the most critical information. Through the performance dashboard, the organizations can
formulate strategic objectives about their facilities. With this, the managers can quickly identify,
measure, monitor, and then manage their performance more effectively. The end product of this
is that there would be an effective system of management that has accumulated knowledge from
different aspects, hence incorporating them into their system.
Professionals in healthcare uses benchmarking metrics to improve their facilities. An
excellent example of this are Mercy Medical Center. The organization critically makes use of the
DASHBOARD BENCHMARK EVALUATION
3
benchmarks, whose purpose is to evaluate the errors, the demographics, readmission, and patient
safety (Exchange, 2018). By getting this knowledge as instructed at Mercy Medical Center, it
would be able to come up with an even more enhanced organization than before. The
benchmarks are equally to be compared at both the national levels and the local levels.
It should be noted that for healthcare organizations to enhance efficiency in service
delivery, they should strive to ensure that they compete both locally and nationally. It is
impossible for an organization to improve efficiency if they keep their levels down at the local
levels alone (Blouin, 2017). This paper analyses the benchmarks metrics of the Chief Executive
Officer (CEO) dashboards at the Mercy Medical Center. The evaluation also includes the
challenges involved in the same and the underperformance that has been witnessed over a long
period. Above all, the report tries to highlight strategies on how such issues could be addressed
adequately.
Benchmarks as Structured by the Local, State, or the Federal Healthcare Policies
The Joint Commission stipulates that the primary roles of the dashboards are to focus
more on the quality and safety, while at the same time documenting the risk management trends,
and the severe safety events within the facility (Exchange, 2018). The risk management trends
and patterns should be given among the priorities given that most of the work within the facility
touches on the safety of the patients. Patient security prioritization is important. Other factors
that the dashboard should address include the staffing issue and critically, the quality of services
offered by the organization (Health, 2018).
At Mercy Medical Center, the organization has come up with meaningful metrics that
ensure the organization has met all the highlighted factors, from patient’s safety to the quality of
DASHBOARD BENCHMARK EVALUATION
4
healthcare that is provided. According to Mercy Medical Center, quality is the most critical thing
when it comes to patient care. If a facility were not able to take care of the condition that they
offer, at the end of it, they would have failed the patients as far as matters of healthcare are
concerned. In this regard, Mercy Medical Center saw the need to develop a benchmark that
critically illustrated to show both the local and national readmission rates for COPD, heart
failure, and pneumonia (Ghazisaeidi et al., 2015).
The organization is keen on establishing and analyzing the failures within its setting,
medication errors, documentation errors, and the patient injuries that had not been addressed
before. It is arguably correct that with this in place, it becomes elementary to deal with the
mistakes and rectify them. According to Blouin (2017), Minnesota’s Local Public Health Act
stipulates that the local government and the state are responsible for dealing with health care
issues both the state and local government needs to come up with better ways that would enhance
service delivery at the healthcare centers. With that in place, they would have developed better
means of providing even better services to their patients. The local government and the state are
both responsible for coming up with accountability schemes for the funding of initiatives,
developing, and initiating guidelines that would aid in assessing and planning of appropriate
healthcare within the state (Dreachslin et al., 2017). They should also come up with means that
would develop documented progress towards the achievement of statewide objectives and goals.
After all, these are done, the two should come up with an assigned oversight body to commission
the healthcare system within the state or the entire country.
Benchmarking Challenges
In any given organization metrics, it is expected that several challenges may occur. The
three primary problems that are expected within the setting of an organization include age
DASHBOARD BENCHMARK EVALUATION
5
diversity, cultural diversity, and proper documentation (Exchange, 2018). Although such
challenges could be solved easily with the best measures being put in place, the first step should
always be its identification. Once the problems have been identified within the setting of a
healthcare facility, there should be a means to ensure that everything goes in the right direction.
The main challenge in improving errrors in readmission is lack of resources.This includes
insufficient or poorly trained staff;an absence of medical personnel,especially on nights and
wekends;and delays in test results,either from in-house or out labs.Another challenge Mercy
Medical Centre is limited in the care allowed to provideby the terms of heir licence. For
instancethe tremendous financial pressure from Medicare and privat payers to discharge patients
sooner. Additionally as a result,the hospital cares for higher-acuity and more medically complex
patients. Therefore, health proffessional needs to receive additional training necessary to provide
and recognize changes in health status and communicate those changes.Another chalenge is
pervarse financial and regulatory incentives. Despite the new readmission penalties the
healthcare payment system remains field with incentives that encourage hospitalizatio.For
example, Medicare oftem pays physicians more mony when a patient is in the hsopital.This
makes physicians to do multiple patients bookings anad hospitalizations of the patients in the
same hospital to perform more billable procedures.
Therefore, for the readmission errors to be minimized in Mercy Medical Centre its
necessary for the hospital to employ qualified health personnel and train them in all changes in
health status. Also, the hospital should enroll on regulatory incentives that aim to minimize
hospital admissions by redefining many of its rules that may be contributing to readmission
errors.
DASHBOARD BENCHMARK EVALUATION
6
The demographics of the county where the medical center is situated contributes highly to the
challenges that the healthcare facility faces (Dreachslin et al., 2017). Located in Scott County
Minnesota, Mercy Medical Center has consequently been facing several challenges which in one
way or the other they try to address. As of 2018, the county had a population of 159,678, out of
the total population of the state which is 5,457,173 (Rutherford et al., 2017). It should be noted
that this is one of the counties in the United States where racial diversity is not much felt.
The entire population is made up of 82.9% of non-Hispanic white people. Additionally,
285 of the whole community are below the age of 18 (Dreachslin et al., 2017). The
demographics of the county, which includes the size and the total population have in one way, or
the other contributed to the challenges faced by the county facility. Staffing i/s also another issue
that should be observed keenly by both the state and local government.
Benchmarking and Underperformance
Within the documentation, it is apparent that the facility has great potential to be
improved. As per the documentation made, specific significant changes were made to enhance
the number of errors that had occurred previously (Exchange, 2018). To rectify or adjust the kind
of failures experienced earlier on, it was necessary that individuals try to analyze and look for a
way to make changes. According to Dreachslin et al., (2017) within the departments of Bariatric
and Orthopedic services, the number of failures significantly increased between 2016 and 2017.
However, the underperformance can be solved if the management came up with standard
measures that seek to upgrade the facility. The benchmark could be improved by planning and
implementing it with internal data mentioned above to minimize the errors on readmission. The
existing data should equally be analyzed in the best way possible to come up with the best results
(Blouin, 2017). To achieve a hospital-wide patient flow, there should be an ultimate
DASHBOARD BENCHMARK EVALUATION
7
improvement in the patient care experience at the hospital. This requires the hospital’s
appreciation as an interdependent and interconnected system of care.
Ethical Actions for Improvement of the Benchmark Underperfor